Terms and Conditions
By using the Chukka Belts website, you are bound by the following terms and conditions. “You” and “your” refers to any customer who places an order for Chukka Belts products using this site. “We” refers to Chukka Belts.
RESPONDING TO YOUR ORDER, AVAILABILITY AND REPLACEMENT GOODS
We will endeavour to send you the goods you have ordered within 7 days, and will let you know by email if it is going to take any longer than 14 days. If the product you have ordered is not available at the time of your order we will inform you by email within 7 working days and offer you an available alternative. If we do not manage to arrange an alternative order for you within a reasonable time (particularly if we cannot get in contact with you), we will refund you money.
PRICING AND POSTAGE POLICY
All prices quoted on this website are in pounds sterling, and include VAT where applicable. Postage charges quoted at the online checkout are for courier delivery within the UK mainland.
METHOD OF PAYMENT
Full details of the payment method are provided as you progress through the PayPal shopping cart on the Chukka Belts website. You will have the opportunity to check, revise and cancel your order once you have entered your payment details.
RETURNS
If you are not satisfied with the goods you have ordered, you can return them to us and we will refund your payment, so long as you inform us in writing of your intention to cancel your order within 14 days of receiving it. Please contact us on 07511 221867 or chukkabelts@aol.com to arrange your return. Goods must be returned in their original condition. We will refund your purchase in the same form of payment originally used.
ORDER INFORMATION
We will keep electronic and hard-copy information about your order on file so that we can follow up any problems with your order. We will also keep this information for tax and marketing purposes after your purchase is complete. It will be accessible only by the directors and employees of Chukka Belts, Chukka Belts’s accountants, HM Revenue & Customs and those contractors employed by Chukka Belts for its own marketing purposes. We will not pass your information on to anyone else.
COMPLAINTS
We hope to deal with any complaints as swiftly and satisfactorily as possible. Please email us at chukkabelts@aol.com if you have any complaints. We aim to acknowledge any complaint within 5 working days.
Frequently Asked Questions
What is your shipping policy?
Where possible we dispatch orders placed by 1pm on the same day.
Orders placed and paid for after 1pm, Monday to Friday, at weekends, or on Bank Holidays, are posted on the next working day.
We ship within the United Kingdom via
UK 1st Class - £4.95
UK 2nd Class - £3.95
UK Special Delivery - £8.95
(Please note that at busy times like Christmas there may be a small delay in despatch).
How do I make a return?
14 days return policy:
We want you to be delighted with your purchase. However, if you choose to return your item, please email us at chukkabelts@aol.com so we know to expect your returned item, and please obtain a Certificate of Posting from the Post Office.
Please make returns within 14 days of purchase. As soon as we receive your item back, we will contact you to let you know that it’s arrived, and we will refund the purchase price, less the cost of the outward postage. In the unlikely event of a fault with your item, we will replace it.
What items can I return?
We will refund the purchase price of all belts and socks. Please note:
Socks must not be opened!
Boxers may not be exchanged or returned!
Unfortunately, we cannot refund or exchange items that have been discounted.
What is your privacy policy?
We do not store credit card details nor do we share customer details with any 3rd parties.
Our Terms & Conditions
Delivery Policy: We always dispatch orders quickly. Orders placed by 1pm Monday to Friday, are posted the same day. Orders placed and paid for after 1pm, Monday to Friday, at weekends, or on Bank Holidays, are posted no later than the next working day.
We ship within the United Kingdom via
UK 1st Class - £4.95
UK 2nd Class - £3.95
UK Special Delivery - £8.95
Returns: 14 days return policy: We want you to be delighted with your purchase. However, if you choose to return your item, please email us at chukkabelts@aol.com so we know to expect your returned item, and please obtain a Certificate of Posting from the Post Office. Please make returns within 14 days of purchase. As soon as we receive your item back, we will contact you to let you know that it’s arrived, and we will refund the purchase price, less the cost of the outward postage. In the unlikely event of a fault with your item, we will replace it.
Any items bought as Christmas presents and requiring refunds or exchanges should be returned to us by 31st January, 2023.
Socks must not be opened!
Boxers may not be exchanged or returned!
Unfortunately, we cannot refund or exchange items that have been discounted.
Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.