Privacy Policy
Privacy policy
Chukka Belts takes security very seriously. The guidelines we use for protecting your personal data are set out below.
Privacy commitment
We take care to protect the privacy of all individuals, including our customers and users of the Chukka Belts website (www.chukkabelts.com) . You can visit our website without revealing who you are or providing any personal information.
Data we collect
We only collect personal data to process an online purchase. However, you may separately agree to provide us with personal data so we can keep you informed of Chukka Belts news or for other marketing purposes.
Why we collect your data
We need to collect this data to process payment, to process and inform you of the status of your order and to despatch the order. If you freely choose to join our mailing list, we shall use that data to contact you to keep you informed of news, offers and events from Chukka Belts. We shall hold your data for a reasonable length of time for this purpose.
How we use your data
The information we collect via our website or through correspondence with you is used to operate the service we offer you. It will be only shared with third parties we work with to process orders. These include payment gateways and e-commerce platforms. We will never provide your data to any third party for marketing purposes.
How we protect information
We take every precaution to protect your information. All personal information collected by or provided to us is stored in a secure environment. We do not store or process payment card details ourselves .
How you can help us protect your information
Whenever you voluntarily disclose personal information online in non-protected environments – for example on message boards, through email, through Facebook or on Instagram – that information can be collected and used by others. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. Please bear this in mind before posting or transmitting information.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like Instagram and Facebook, these companies may leave a small file known as a cookie on your computer . More information about cookies is provided below.
Managing your order
We may contact you after you have placed an order a to confirm details of that order. We will contact you using the details you have supplied.
Consent
By consenting to this Privacy Policy you are giving us permission to process your personal data specifically for the purposes identified. You have the right to withdraw consent at any time by emailing us at chukkabelts@aol.com.
How to unsubscribe
You have the right to access and correct information we hold about you at any time. If you have provided details so that Chukka Belts can keep you informed of news, offers and events you have the right to opt out and unsubscribe to this service at any time. Please email chukkabelts@aol.com.
Changes to privacy policy
We reserve the right to change our privacy policy, whilst keeping it within all relevant legislation and guidelines. We may notify you of changes by uploading the revised privacy policy on the Chukka Belts website.
Cookies
We may track your visit to our site by providing a “cookie” when you enter. Cookies are small pieces of information sent to your browser and stored on your computer’s hard drive for record keeping purposes and to allow you to save passwords so that you do not have to re-enter them next time you visit. Most browsers are initially set up to accept Cookies. If you prefer, you can set your browser either to notify you when you have received a Cookie or to refuse Cookies. However, if you choose not to accept Cookies or you set your browser not to accept Cookies, you may not be able to use certain features on our site.
Compliance
We comply with applicable legislation including the United Kingdom Data Protection Act 1998 and the General Data Protection Regulation (2018).
Frequently Asked Questions
What is your shipping policy?
Where possible we dispatch orders placed by 1pm on the same day.
Orders placed and paid for after 1pm, Monday to Friday, at weekends, or on Bank Holidays, are posted on the next working day.
We ship within the United Kingdom via
UK 1st Class - £4.95
UK 2nd Class - £3.95
UK Special Delivery - £8.95
(Please note that at busy times like Christmas there may be a small delay in despatch).
How do I make a return?
14 days return policy:
We want you to be delighted with your purchase. However, if you choose to return your item, please email us at chukkabelts@aol.com so we know to expect your returned item, and please obtain a Certificate of Posting from the Post Office.
Please make returns within 14 days of purchase. As soon as we receive your item back, we will contact you to let you know that it’s arrived, and we will refund the purchase price, less the cost of the outward postage. In the unlikely event of a fault with your item, we will replace it.
What items can I return?
We will refund the purchase price of all belts and socks. Please note:
Socks must not be opened!
Boxers may not be exchanged or returned!
Unfortunately, we cannot refund or exchange items that have been discounted.
What is your privacy policy?
We do not store credit card details nor do we share customer details with any 3rd parties.
Our Terms & Conditions
Delivery Policy: We always dispatch orders quickly. Orders placed by 1pm Monday to Friday, are posted the same day. Orders placed and paid for after 1pm, Monday to Friday, at weekends, or on Bank Holidays, are posted no later than the next working day.
We ship within the United Kingdom via
UK 1st Class - £4.95
UK 2nd Class - £3.95
UK Special Delivery - £8.95
Returns: 14 days return policy: We want you to be delighted with your purchase. However, if you choose to return your item, please email us at chukkabelts@aol.com so we know to expect your returned item, and please obtain a Certificate of Posting from the Post Office. Please make returns within 14 days of purchase. As soon as we receive your item back, we will contact you to let you know that it’s arrived, and we will refund the purchase price, less the cost of the outward postage. In the unlikely event of a fault with your item, we will replace it.
Any items bought as Christmas presents and requiring refunds or exchanges should be returned to us by 31st January, 2023.
Socks must not be opened!
Boxers may not be exchanged or returned!
Unfortunately, we cannot refund or exchange items that have been discounted.
Privacy Policy: We do not store credit card details nor do we share customer details with any 3rd parties.